How do I submit a strata repair request?

Owners and residents can submit non-urgent repair requests through Jetty Strata’s online portal or website form. Provide the location, a clear description and photographs where possible to help the team assess and triage the issue.

What happens after I submit a strata maintenance request?

Jetty Strata reviews the request, confirms whether further information or approval is needed, coordinates the appropriate next step and tracks authorised work. Relevant owners or committee members are kept informed as the matter progresses.

Does submitting a repair form mean the work is automatically approved?

No. A request may need to be assessed to determine responsibility, urgency, access requirements, available authority and whether committee approval is required before work can proceed.

Does Jetty Strata use licensed and insured contractors?

Jetty Strata coordinates appropriately qualified and insured contractors for authorised work, taking into account the nature of the job, availability and the scheme’s requirements.

How does Jetty Strata take a proactive approach to strata maintenance?

We help committees look beyond individual repair requests by identifying recurring concerns, tracking outstanding work and considering maintenance alongside the scheme’s broader plans and responsibilities.

How will I receive updates about a repair?

Jetty Strata tracks requests and communicates relevant progress to the appropriate owner, resident or committee contact. The update process may vary according to the urgency, authority and complexity of the work.

Strata Repairs and Maintenance NSW

An open black plastic toolbox containing screwdrivers, a tape measure, and a white lightbulb.

Maintenance Managed Properly, From Start to Finish

Stop chasing contractors and waiting for updates. When you request strata repair through our automated triage system, our dedicated local team across the mid-north NSW coast ensures every job for strata repairs and maintenance is logged, tracked, and delivered via full strata property maintenance services by fully insured, trusted local tradespeople.

At Jetty Strata, we take a structured, proactive approach to maintenance. From organising the appropriate contractor to following up on progress and keeping the relevant people informed, we make sure maintenance doesn’t simply disappear into an inbox.

“Our approach ensures less chasing, clearer communication and maintenance that keeps maintenance and repairs moving.”

A Jetty Strata manager opening the door to a branded company car outside a modern residential building.

More Than Filling Out a Form

Our online repair request system gives owners and residents a simple way to provide the information we need to quickly assess a problem. From there, experienced people are behind the process. We review what has been submitted, determine the appropriate next step, coordinate the work and follow it through.

You’re not simply lodging a request and waiting to hear whether someone has seen it. Our systems help us work more efficiently, while our team provides the judgment, communication and accountability needed to get the job properly managed. This balance between smart systems and personal service is central to the way Jetty Strata operates.

Proactive, Not Just Reactive

Good strata maintenance is about more than responding when something breaks.

Where possible, we help committees take a more proactive view of their property, identifying recurring concerns, staying on top of required works and considering maintenance in the context of the scheme’s broader responsibilities and long-term plans.

A small issue left unattended can quickly become a larger and more expensive problem. By keeping maintenance organised, following up outstanding works and helping committees understand what needs attention, we aim to keep schemes moving forward rather than constantly reacting to the next emergency.

It’s a more considered approach to protecting the property, the people who use it and the investment owners have made.

A strata manager holding a folder and pen while speaking with a technician wearing a tool belt in an office.

Strong Local Relationships

Being local makes a difference when something needs to get done.

Jetty Strata has established relationships with local contractors and service providers across Coffs Harbour and the surrounding region. That local network gives us practical knowledge of who to contact, who understands the area and who can provide the standard of service a strata property requires.

We coordinate work with trusted, appropriately insured tradespeople and use our local knowledge to help get the right contractor involved for the job. Just as importantly, we maintain those relationships over time.

For owners and committees, that means less time spent searching for contractors, making follow-up calls, or figuring out who should handle an issue. We coordinate the process on your behalf and keep things moving.

A man talking on a landline phone while using a laptop at a desk.

Communication at Every Stage

No Chasing. No Guesswork.

One of the most frustrating parts of a repair isn’t always the repair itself; it’s not knowing what is happening.

Has the request been received? Has a contractor been contacted? When are they attending? Is anything holding the job up?

Clear communication is an important part of how we manage maintenance. We track requests, follow up where required and keep the appropriate owners or committee members informed as work progresses.

You shouldn’t have to send repeated emails just to find out where things stand.

Contacting Us