Request a Repair

Owners and residents can submit non-urgent repair requests through Jetty Strata’s online portal or website form. Provide the location, a clear description and photographs where possible to help the team assess and triage the issue.

Jetty Strata reviews the request, confirms whether further information or approval is needed, coordinates the appropriate next step and tracks authorised work. Relevant owners or committee members are kept informed as the matter progresses.

No. A request may need to be assessed to determine responsibility, urgency, access requirements, available authority and whether committee approval is required before work can proceed.

Jetty Strata coordinates appropriately qualified and insured contractors for authorised work, taking into account the nature of the job, availability and the scheme’s requirements.

We help committees look beyond individual repair requests by identifying recurring concerns, tracking outstanding work and considering maintenance alongside the scheme’s broader plans and responsibilities.

Jetty Strata tracks requests and communicates relevant progress to the appropriate owner, resident or committee contact. The update process may vary according to the urgency, authority and complexity of the work.